Supporting our Customers and Protecting our Team.
March 25th 2020
At CipherTechs, we will always put our customers at the forefront of everything that we do. To that end, the health and safety of our employees and their families is a top priority allowing us to ensure our ability to continue to help customers mitigate their security risk. As a result of recent events impacting all businesses around the globe, we have implemented our BC/DR (Business Continuity & Disaster Recovery) measures in response to Coronavirus (COVID-19). Our global staff have been instructed to work remotely and are executing their work functions at home. Our service offering was designed from inception to accommodate remote workers, so this action has not impacted our ability to continue to service our customers on a 24x7 basis. We have had 90% of our firm out of the general public for 2 weeks. No systems or functions are diminished.
Thanks to continuing investments in people and technology, as well as strict adherence to BC/DR best practices, our team has long been enabled to work effectively from anywhere. Effective March 11th, 2020 we have applied a remote working policy for all of our office-based employees. Each employee has been provided with the support and resources that they need to effectively work from home, making for a smooth and successful transition. In addition, we have also canceled all work-based travel to meetings, conferences, and events for the foreseeable future. As the situation develops, we will continue to communicate our new processes and updates with our employees and with you, our customers.
Although the way that our team works has changed, the service that we provide has not. From CipherTechs, you can expect:
Access to, and use of, your account managers as usual.
Our professional services team including audit and compliance, offensive security and DFIR to continue to operate and deliver engagements remotely.
The ability to continue to rely on our 24 / 7 managed detection and response team.
The ability to continue to rely on our control management team to help effectively operate and support your cyber security infrastructure.
We are here to support your business, as always. We are committed to your success, and we will continue to work with you to ensure that the services we provide remain at the highest possible quality. If you have any questions, please do not hesitate to reach out. We would be happy to assist you in any way we can.
Finally, and most importantly, we hope you, your family and friends stay safe and healthy during this difficult time for everyone.
Your CipherTechs Team